Order by 12pm for next working day delivery

Delivery & Terms

Delivery & Terms

By ordering through our online shop you agree to the following terms and conditions.

Our company is registered in Bristol, England with registration number: 344817

  • Online Delivery Days

    Orders are shipped Monday to Friday and we will aim to get your parcel out on a next day basis for orders placed up to 12pm. We cannot deliver over weekends unfortunately – therefore, orders placed over the weekend will be delivered the following Tuesday. We use DPD as our courier. You will receive an alert from DPD with a one hour window on the day of delivery (please be sure to provide a mobile number when checking out).

  • Gluten Free Bread

    Gluten Free Bread orders are delivered on Wednesdays and Fridays only. Orders need to be placed by 1pm on Monday for delivery on Wednesday and by 1pm on Wednesday for delivery on Friday. Any orders placed after 1pm on Monday may not be delivered until the Friday. Similarly, any orders placed after 1pm on Wednesday may not be delivered until the following Wednesday. Please get in touch before ordering if you think you may have missed the deadline and we will see what we can do. All gluten free products are made by us in our separate gluten free bakery.  

  • Shops

    Telephone numbers and addresses for our shops can be found here.

  • General Delivery Info

    Delivery is charged at £6.50 per order and we ship via DPD on a next day service once the order is processed and made. We offer free delivery on orders over £100. Orders can only be accepted online from customers providing a shipping address in mainland England, Wales and the lowlands of Scotland. When ordering, it is really important to provide instructions on a safe place to leave the parcel if you are not going to be in (or which neighbour to deliver to). We cannot unfortunately accept responsibility for parcels that go missing or are damaged once they have been delivered to the address provided if no delivery instructions were given when ordering.

    Timed deliveries are not available

    Delivery to Ireland, The Highlands in Scotland, the Isle of Wight, The Channel Islands, The Scilly Isles and The Shetland Isles are not possible unfortunately. We will cancel your order and issue a full refund if you place an order for delivery to any of these regions.

    Please note, we do not deliver on weekends or over bank holidays and emails will not be monitored.

  • Payments

    We accept Visa and MasterCard credit and debit cards as well as PayPal, Apple Pay, and Google Pay. Unless you pay via PayPal, all payments are processed by WooPayments using Stripe for security and peace of mind – we do not handle or store any credit card information. If you pay by Apple Pay and the order therefore defaults to your standard address when checking out, we will not accept any responsibility – please check the shipping address carefully.

  • Gift Boxes

    Our gift boxes are designed to fit through a standard letterbox. However, not all letterboxes are the same size. Please therefore leave delivery instructions for a safe place or neighbour in case the parcel does not fit. If other items are ordered alongside one of our gift boxes, they will be put into a larger box and will therefore not fit through a letterbox.

  • Cancellations

    Cancellation of orders can be made up until 11am the day before delivery. Unfortunately, we cannot accept changes to Gluten Free bread orders after the order cut-off deadline, as the loaves are made to order and if cancelled would therefore be wasted. Any cancelation of bread made after the 1pm deadline on the two order cut-off days will therefore not be refunded. Cancellations need to be made via email to hello@pullinsbakery.co.uk.

  • Damages

    We protect our cakes and biscuits the best we can for shipping, however we cannot account for how they are handled once they leave the safety of the bakery. If your order arrives badly damaged due to transit, please email us photographs on the day of receipt so that we can arrange a replacement or refund. Any refunds issued may take up to 3 days, depending on which bank or credit card provider you use.

  • Returns

    If we send out the wrong item, please send us a photograph on the day of delivery so that we can arrange a replacement ASAP. Occasionally, we may ask for any wrongly sent items to be returned, as long as they have not been opened or damaged. If so, we will email you a returns label to print and apply to the box. We will also let you know your nearest DPD drop off location.

  • Substitutions

    Sometimes, an item may go out of stock before we’ve managed to mark it unavailable online. If this happens, someone from the team will call you to offer a substitution for a similar item. If you are not happy to accept the substitution we will issue a refund for the out of stock item/s.