By ordering through our online shop you agree to the following delivery terms and conditions.
For national delivery, orders must be placed by Monday at 1pm for delivery on Wednesday, by Tuesday at 1pm for delivery on Thursday and by Wednesday at 1pm for delivery on Friday. Alternatively, local delivery to Yatton, Congresbury, Clevedon, Portishead, Nailsea and Backwell will be made on a next day basis for orders placed up until 1pm. We do not deliver over weekends. Local orders placed on a Friday will be delivered the following Monday. National orders placed on a Friday and up until Sunday at 1pm will be delivered the following Tuesday. Local orders placed up until 1pm on a Sunday will be delivered on Monday. For national delivery you will receive an alert from DPD with a one hour delivery window. Local deliveries will be made between the hours of 10am to 5pm. Because some people unfortunately have to self-isolate in the current environment, local deliveries will be left on your doorstep. We will knock loudly to let you know the delivery has been made and then stand several meters back.
Gluten Free Bread
Gluten Free Bread orders are delivered on Wednesdays and Fridays only. Orders need to be placed by 1pm on Monday for delivery on Wednesday and by 1pm on Wednesday for delivery on Friday. Any orders placed after 1pm on Monday will not be delivered until the Friday. Similarly, any orders placed after 1pm on Wednesday will not be delivered until the following Wednesday. Please get in touch before ordering if you think you may have missed the deadline and we will see what we can do.
General Delivery Info
We can only accept orders through our online shop from customers providing a shipping address in mainland England, Wales and the lowlands of Scotland. National orders are shipped on a standard service and delivery will be made any time between 9am – 5.30pm. When ordering, it is really important to provide instructions on a safe place to leave the parcel if you are not going to be in. We cannot unfortunately accept responsibility for parcels that go missing or are damaged once they have been delivered to the address provided if no delivery instruction was given when ordering.
Delivery to Ireland, The Highlands in Scotland and the Isle of Wight are not possible unfortunately.
Please note, we do not deliver on weekends or over bank holidays. National orders are shipped using DPD unless local delivery is chosen, in which case delivery is made on our own vehicles.
Cancellation of orders (excluding bread) can be made up until 11am the day before delivery. Unfortunately we cannot accept changes to Gluten Free bread orders after the 1pm deadline, as the loaves are made to order and if cancelled would therefore be wasted. Any cancelation of bread made after the 1pm deadline on the two order cut-off days will therefore not be refunded. Cancellations need to be made via email to firstname.lastname@example.org.
If you are unhappy with your purchase please get in touch within 7 days of receipt.
All gluten free products are made by us in our separate gluten free bakery. Our company is registered in Bristol, England with registration number: 344817
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