By ordering through our online shop you agree to the following delivery terms and conditions.
Online Delivery Days
Orders must be placed by Monday at 1pm for delivery on Wednesday, by Tuesday at 1pm for delivery on Thursday and by Wednesday at 1pm for delivery on Friday. We use DPD as our courier. We cannot deliver over weekends unfortunately – therefore, orders placed after Thursday at 1pm and before Friday at 1pm will be delivered the following Tuesday. You will receive an alert from DPD with a one hour window on the day of delivery (please be sure to provide a mobile number when checking out). Due to the Coronavirus pandemic DPD will not ask for a signature when delivering the parcel, instead they will ring your doorbell or knock and leave the parcel on the doorstep.
Gluten Free Bread
Gluten Free Bread orders are delivered on Wednesdays and Fridays only. Orders need to be placed by 1pm on Monday for delivery on Wednesday and by 1pm on Wednesday for delivery on Friday. Any orders placed after 1pm on Monday will not be delivered until the Friday. Similarly, any orders placed after 1pm on Wednesday will not be delivered until the following Wednesday. Please get in touch before ordering if you think you may have missed the deadline and we will see what we can do.
All our shops will continue to stay open throughout the latest lockdown. Telephone numbers for the shops can be found here.
General Delivery Info
We can only accept orders through our online shop from customers providing a shipping address in mainland England, Wales and the lowlands of Scotland. When ordering, it is really important to provide instructions on a safe place to leave the parcel if you are not going to be in (or which neighbour to deliver to). We cannot unfortunately accept responsibility for parcels that go missing or are damaged once they have been delivered to the address provided if no delivery instruction was given when ordering.
Delivery to Ireland, The Highlands in Scotland and the Isle of Wight are not possible unfortunately.
Please note, we do not deliver on weekends or over bank holidays.
Cancellation of orders can be made up until 11am the day before delivery. Unfortunately we cannot accept changes to Gluten Free bread orders after the 1pm deadline, as the loaves are made to order and if cancelled would therefore be wasted. Any cancelation of bread made after the 1pm deadline on the two order cut-off days will therefore not be refunded. Cancellations need to be made via email to email@example.com.
If you are unhappy with your purchase please get in touch within 7 days of receipt.
All gluten free products are made by us in our separate gluten free bakery. Our company is registered in Bristol, England with registration number: 344817
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